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Warranty - CAPS

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Warranty Policy

CAPS Australia has a warranty program which complies with Australian Consumer Law.

Standard Warranty For Goods And Services

The warranty period shall commence from date of delivery to the customer. Caps warranty is limited to new equipment and is for a period of 12 months. For spare parts the warranty period is 90 days, and for service labour the warranty is 30 days. Any variation to these warranty periods must be agreed to by Caps in writing. Caps warranty is limited to defects resulting from faulty design, materials and workmanship (fair wear and tear excepted), but does not include freight charges, labour costs and travelling expenses incurred by Caps on warranty work. Items claimed to be defective are to be returned (at the customers risk and freight paid) to the nearest Caps branch or other authorised location. The warranty will be rendered null and void, should the correct operation and maintenance of the equipment (as directed in the operations manuals) not be followed. Where the equipment supplied is not of Caps manufacture, Caps warranty is limited to that given by the manufacturer (specifics of which can be supplied upon request). Caps warranty does not cover consequential losses or damages resulting from failure of parts or equipment other than remedies available under Australia Consumer Law. If during the warranty period, the customer makes design changes or uses non-genuine replacement parts (without Caps authorisation), then the warranty becomes immediately null and void.

Australian Consumer Law

The benefits to the consumer given by the warranty are in addition to other rights and remedies of the consumer under a law in relation to the goods and services to which the warranty relates. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Returning Goods For Warranty

Goods can be returned for warranty assessment to you nearest Caps Australia location addressed to “The Service Manager – For Warranty Assessment”.

  • Head Office & Manufacturing Division: 185 Planet Street, Welshpool, WA 6106
  • Other Offices Western Australia: Kalgoorlie 2 Clements Way, Boulder WA 6432
  • New South Wales: Sydney – 68 Long Street, Smithfield NSW 2164
  • Newcastle – 133 Tomago Road, Tomago, NSW 2322
  • South Australia: Adelaide – 2 Streiff Rd, Wingfield SA 5103
  • Victoria: Melbourne – 18-20 Stamford Rd, Oakleigh, VIC 3166
  • Queensland: Brisbane – 62 Westgate St, Wacol, Brisbane, QLD 4076
  • Mackay: 11-13 Titanium Drive, Paget Qld 4740
  • Northern Territory: Darwin – 135 Winnellie Road, Winnellie NT 0820

To contact your nearest branch dial: 1800 800 878.

Items returned for warranty must include a copy of the specific CAPS Australia Pty Ltd invoice relating to the purchase of that item.

Items Purchased Through Outlets Other Than CAPS Australia

To make a claim under the warranty, take the product (with proof of purchase) to the store from where it was purchased. They will return the item to CAPS Australia with a valid CAPS Australia invoice and a make a claim on your behalf.